This Privacy Policy explains how Poker Lounge Sundowner handles personal information collected through pokerloungesundowner.com and venue-related communications. It applies to information connected with visitor enquiries, including requests about poker tables, private poker events and venue information.
Policy guide
Privacy at a glance
Poker Lounge Sundowner may receive personal information when you use the website, send an enquiry or otherwise communicate with the venue. This policy outlines how that information may be handled in connection with poker-table enquiries, private poker events and venue-information requests. It is a practical overview of information handling, not a marketing invitation.
Scope of this policy
This policy applies to personal information handled by Poker Lounge Sundowner through pokerloungesundowner.com and direct communications connected with the venue, subject to applicable law. It does not govern the privacy practices of an external website or service that may be linked from this website. If you choose to follow an external link, you should review that provider’s privacy policy before providing personal information.
Collection
Information we may collect
Information provided directly
You may choose to provide personal information when you contact Poker Lounge Sundowner through the website or by other direct communication. Depending on what you include, this may include your name, email address, phone number and the contents of your message. For a poker-table enquiry, private poker event or venue-information request, you may also choose to share preferences or practical details relevant to that enquiry. We do not suggest that every person provides every category of information listed here.
Examples of information you may choose to provide include:
your name and preferred contact details;
the subject and content of your enquiry; and
venue, table or private-event preferences you choose to describe.
Website and communication information
Information connected with your use of the website or your communications with the venue may be handled where it is provided or generated in the course of that interaction. This may include information you submit through a website form and correspondence exchanged with Poker Lounge Sundowner. For information about cookies where applicable, please read our Cookie Policy. This Privacy Policy does not describe technical practices that are not set out here.
For organisers
Information from other people
An organiser or representative may provide personal information about other people when making a private poker event or group enquiry. If you provide information about another person, please ensure you have authority to do so and that the information is accurate and relevant to the enquiry. This helps Poker Lounge Sundowner understand the request and communicate about appropriate venue arrangements without seeking information that is unnecessary for that purpose.
Use
How we may use personal information
01
Respond to enquiries
We may use contact information and message details to respond to requests about poker tables, private poker events or venue information. Where needed to understand or address your request, we may use the information you have provided to seek clarification, discuss relevant in-person venue details or direct your enquiry to the appropriate communication channel. This use is limited to responding to and managing the enquiry rather than describing any financial or transactional activity.
02
Coordinate venue communications
Where relevant to your request, we may use information to communicate about an enquiry, a requested visit or related arrangements with you or your nominated representative. This may include practical communication connected with Poker Lounge Sundowner as an in-person venue at 18 Campbell Street, Surry Hills NSW 2010, Australia. We use this information only as reasonably needed to maintain clear communications about the matter you have raised.
03
Operate and improve the website and venue service
We may use personal information to administer website communications, keep records of enquiries and understand or improve the information and service provided to visitors. This may help Poker Lounge Sundowner manage communication through pokerloungesundowner.com and make venue-related information clearer or more useful. We do not use this statement to make assumptions about particular technical tools, profiling practices or processes that are not described in this policy.
04
Meet legal or safety responsibilities
Where permitted or required by law, we may use personal information where reasonably necessary to comply with applicable legal obligations, respond to lawful requests, protect rights, property or safety, or address a concern affecting the venue or its visitors. Any such use will be considered in the context of the relevant circumstances and limited to what is reasonably needed for that purpose. This does not mean that information will be used for unrelated purposes.
Handling and protection
Sharing, storage and protection
Disclosure
When information may be disclosed
Poker Lounge Sundowner may disclose personal information where reasonably necessary to respond to an enquiry, support venue operations, comply with law, or protect rights, property or safety. This may include disclosure to service providers or advisers where their involvement is reasonably required for the relevant purpose. We aim to limit any disclosure to information reasonably needed in the circumstances. This policy does not state that personal information is never shared; instead, disclosures are considered according to the purpose and applicable requirements.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, while remaining committed to handling personal information carefully and taking reasonable steps appropriate to the information and circumstances involved.
Retention and deletion
Personal information may be kept for as long as reasonably necessary for the purpose for which it was collected, to manage records and communications, or to meet legal obligations. When information is no longer reasonably required, it may be deleted or de-identified where appropriate. Retention can depend on the nature of an enquiry, the communications involved and applicable requirements, so this policy does not set a single fixed retention period.
Your choices
Your privacy choices
Access and correction
You may contact Poker Lounge Sundowner to request access to personal information held about you or to ask for correction of information that is inaccurate, incomplete or out of date. Where appropriate, we may need to verify your identity or ask for information needed to process the request. Requests will be considered in accordance with applicable law and the circumstances of the information involved. To make a request, email [email protected] or call +61280154837.
Privacy concern
Questions and concerns
If you have a question, concern or complaint about how personal information has been handled, please contact the venue with enough detail for us to understand the matter. Poker Lounge Sundowner will consider the information provided and respond as appropriate. You do not need to include sensitive information in an initial message. The privacy contact panel below lists the direct communication routes, including the venue address at 18 Campbell Street, Surry Hills NSW 2010, Australia.
Privacy contact
Contact us about privacy
Contact Poker Lounge Sundowner about this Privacy Policy, an access or correction request, or a privacy concern. This policy is effective from 14 September 2026. Use the direct details below so your privacy matter can be understood and considered appropriately.
